- LeadFoot Automotive
- Authors
- Joe Toscano
Joe Toscano
Joe Toscano, Chief Operating Officer of Gateway Auto, is a former Google consultant who decided to move home to lead the family automotive business into the future. You may have read his book, Automating Humanity, seen him as a Featured Expert in Netflix's The Social Dilemma, or watched his TED Talk, “Want to work for Google? You already do.”
CCC® Carwise AI Assistant: Your 24/7 Virtual Customer Service Agent
Imagine if your auto body shop could answer customer inquiries instantly, 24/7, without tying up your staff. With the Carwise AI Assistant, that vision becomes reality. This innovative chatbot, powered by CCC’s advanced AI, is designed to enhance customer service, streamline operations, and make your shop available around the clock.
Yelp’s $80 Million Acquisition of RepairPal: What It Means for Your Auto Shop
Yelp, the giant in local business recommendations, has officially entered the auto services sector with an $80 million acquisition of RepairPal, a well-known platform for car repair estimates and service provider recommendations. This major move signals Yelp’s commitment to diversifying its offerings, leveraging RepairPal’s expertise to attract car owners looking for reliable, transparent auto repair services.
Implementing Quality Control Inspections in Tekmetric: A Step-by-Step Guide with Tips from the TUG Community
Quality control (QC) inspections are not standard for all shops but they represent a process that can improve customer satisfaction and help your team catch last-minute issues before delivering vehicles. Here’s a straightforward approach to setting up QC inspections within Tekmetric, designed to keep jobs visible on the tech board and allow smooth transitions between technicians.
Cybersecurity and Cyber Insurance: A New Essential For Automotive Service Businesses
In today's digital landscape, small and medium-sized businesses in the automotive service industry are at significant risk of cyber attacks. The rise in ransomware attacks, phishing scams, and data breaches makes it easier than ever for hackers to take advantage, and the consequences of a breach can be devastating.
Driving Success With AI: What Shop Owners Need To Know About AI To Boost Their Bottom Line
Adopting AI might seem daunting, but for shop owners, it’s an investment that pays off in time savings, improved customer service, and higher revenue. By taking the right steps and focusing on areas where AI can make an immediate impact, you’ll set your shop up for success in the rapidly changing world of automotive service.
CCC® UpdatePlus Pre-Repair Chat: Proactive Customer Communication to Boost Engagement and Efficiency
In today’s fast-paced world, customers expect instant updates and seamless communication—especially when it comes to their vehicle repairs. CCC® UpdatePlus Pre-Repair Chat is here to meet those expectations, giving repair facilities the ability to reach out to customers as soon as an opportunity is created. Whether it's an insurance claim, a Carwise lead, or a walk-in, this feature empowers you to take customer engagement to the next level.
Tekmetric Acquires ShopGenie: A New Era of All-in-One Automotive Software Begins
Tekmetric’s acquisition of ShopGenie is revolutionizing automotive repair software by merging top-tier CRM capabilities with shop management. This powerhouse duo promises to streamline operations, supercharge customer engagement, and elevate shop success like never before.
Meet the Host: Joe Toscano, Google Consultant To Family Business Man
In this episode of the Leadfoot Automotive Podcast, hosts Alex Rapp and Joe Toscano discuss Joe's background in technology and his transition to the automotive industry. Joe shares insights from his experience at Google, his advocacy work, and how he aims to help small and mid-sized automotive businesses adapt to technological changes. The conversation emphasizes the importance of community, innovation, and creating sustainable jobs in the automotive sector.
Leadfoot Podcast: The Ultimate Guide to Tech for Your Shop
In this episode of the Leadfoot Automotive Podcast, hosts Joe Toscano and Alex Rapp introduce their mission to help automotive shops leverage technology for improved efficiency and profitability. They discuss their backgrounds, the challenges faced by shop owners in finding reliable tech reviews, and the unique insights they bring from their own experiences in the industry. The podcast aims to provide actionable advice, tutorials, and interviews with industry leaders to help listeners navigate the evolving landscape of automotive technology.
