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CCC® UpdatePlus Pre-Repair Chat: Proactive Customer Communication to Boost Engagement and Efficiency
In today’s fast-paced world, customers expect instant updates and seamless communication—especially when it comes to their vehicle repairs. CCC® UpdatePlus Pre-Repair Chat is here to meet those expectations, giving repair facilities the ability to reach out to customers as soon as an opportunity is created. Whether it's an insurance claim, a Carwise lead, or a walk-in, this feature empowers you to take customer engagement to the next level.
Joe Toscano
October 17, 2024 • Read Time: 3 minutes
What is Pre-Repair Chat?
Pre-Repair Chat allows auto body shops to send text or email messages to customers immediately after creating a repair opportunity. Unlike traditional workflows that required the vehicle to be checked in first, this feature enables proactive communication from the moment contact details are saved.
The Benefits of Pre-Repair Chat
1. Instant Communication: Reach out to customers as soon as a claim is received to schedule repairs, set expectations, and build trust.
2. Higher Customer Capture Rates: Customized messages tailored to specific repairs increase the likelihood of customer engagement.
3. Streamlined Workflow: Pre-Repair Chat is integrated directly into CCC ONE, eliminating the need for additional tools or processes.
Screenshot from inside CCC showing the product
How to Start Using Pre-Repair Chat
Good news—this feature is already enabled for CCC customers with the UpdatePlus package and the latest CCC ONE desktop update (R47).
Here’s how to get started:
1. Create or Open a Repair Opportunity: Log into CCC ONE and create a new opportunity or assignment.
2. Set Communication Preferences: Add the customer’s contact details and select their preferred communication method.
3. Send a Message: Save the workfile, go to the Notes tab, and click on "Contact Customer." Select or create a message, then hit "Send."
It’s that simple!
Why Your Shop Needs Pre-Repair Chat
Proactive communication is a game-changer. By keeping customers informed from the start, you not only enhance their experience but also position your shop as a modern, customer-focused business. In an industry where trust is everything, tools like Pre-Repair Chat can make all the difference.
Ready to take your customer communication to the next level? Start using Pre-Repair Chat today!
For more details, click here.
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