CCC® Carwise AI Assistant: Your 24/7 Virtual Customer Service Agent

What is the Carwise AI Assistant? 

The Carwise AI Assistant is an AI-powered chatbot integrated into your Carwise.com profile. It’s a virtual assistant that handles routine customer inquiries, such as repair status updates, appointment scheduling, and FAQs, all in real time.

Key Features of Carwise AI Assistant 

1. 24/7 Availability: The chatbot is always online, ensuring customers get the answers they need anytime, day or night.

2. Instant Responses: Handles common questions about shop hours, services, location, and more.

3. Repair Status Updates: Provides customers with real-time links to check the status of their repairs.

4. Appointment Scheduling: Links directly to your appointments page when customers ask about availability.

5. Online Estimates: Directs customers to your online estimate tool when applicable.

Benefits of the Carwise AI Assistant 

1. Improved Customer Satisfaction: Faster response times and 24/7 availability lead to happier, more loyal customers.

2. Increased Efficiency: Free up your staff for complex tasks while the chatbot handles routine interactions.

3. Cost Savings: Reduce the need for additional customer service representatives.

How to Enable the Carwise AI Assistant 

Getting started is easy:

1. Log into cccone.com.

2. Navigate to “Settings” > “Carwise Profile.”

3. Toggle the Carwise AI Assistant to “ON.” (Blue = Activated.)

Why Your Shop Needs the Carwise AI Assistant 

Today’s customers demand instant, convenient service, and the Carwise AI Assistant delivers exactly that. By enabling 24/7 support, your shop can stay connected to customers even when you’re not there, improving satisfaction and streamlining operations.

Ready to take your customer service to the next level? Enable the Carwise AI Assistant today!

For more details, click here.

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